COMPLETE SERVICES LIST

 

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DEPOT OR SERVICE CENTER SERVICES

ADDITIONAL SERVICES

  • Depot Service

    Depot Service – delivers consistent reliable repair of your product in one of our state of the art service centers. Each iTEK Service Center (iSC) has a controlled ESD environment, state of the art testing / soldering equipment and is staffed with the requisite technical knowledge.

  • MAX

    MAX – our Managed AdvanceXchange program combines spares management, asset movement tracking with repair to provide a complete and fully managed service solution.

  • Staging/Configuration

    Staging / Configuration – often combined with rollout projects, staging performance it typically tied to a defined SOW and technology configuration specifics.

  • Refurbishment

    There are times when equipment is not quite old enough to retire but may have aged to the point it needs updating, this may include such things as adding RAM, larger hard drive, updating OS or such things as case, keyboard or bezel restoration – when you have this need, call on the iTEK team.

  • Payment Terminal Encryption

    Payment Terminal Encryption – our LRC location operates an audited / certified encryption room to load your terminal with keys, application, etc. In addition as an ESO (encryption service organization) we follow all PCI proscribed procedures for serial number tracking, unit handling, storage and building security.

  • Project Engagements

    Project Engagements – we have project managers, personnel to man the project desk and the methodology of PREP –PLAN –START to deliver successfully for your project. From discovers and documentation of SOW(s) through execution and reporting – we have the team to assign whether we own the overall project or just project management our portion.

  • New Store Openings

    NSO – we support retail nationwide and as such we understand the challenges and time critical elements that go into New Store Openings. From background staging to onsite installation – let us be a part of your team.

  • Remodels, Adds, Changes

    RAC – adding or moving equipment or store remodels can be disruptive to store operations, we work with your team to plan and execute to minimize any such disruption

  • Reverse Logistics

    Reverse Logistics – upgrading equipment brings new operational performance to your sites, in addition to the front end project logistics to stage and deliver this new equipment, we also can handle the back end reverse logistics to bring in the old / removed equipment and disposition properly – sell off, repurpose for other uses within your operations or environmentally appropriate disposal.

SITE SERVICES

  • OnSite Service

    OnSite Service – service delivered directly at your site when and where needed. Whether individual system components or all equipment within the store walls (StoreCare) – onsite service keeps your technology operating day in and day out.

  • Central Service

    Central Service – planned rather than on demand onsite visits to restore equipment operation aimed primarily at DC’s or other locations where you tend to collect equipment from local users.

COMPANY HEADQUARTERS

CONTACT INFORMATION

25501 Arctic Ocean Drive

Lake Forest, California  92630

Phone: 949.770.4835

Email: info@iTEKservices.com

WHAT OUR CLIENTS SAY

Call Us::

949.770.4835

Email Us::

info@iTEKservices.com

CONTACT US

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